Helping a person to express their feeling aside from their evaluation will help you discover their unmet need. Only from here can we intelligently re-write strategies.
This is a just a teaser from Nonviolent Communication. Interesting concept here… It shows that many of the words that we would think were feelings are actually evaluations. If we pay attention to our true feelings we might find something quite different!
Use the search function on the website to find ‘NVC’ and you will see a few new articles I have just put up.